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General Terms and Conditions
for Guided Tours and All-Inclusive Offers
1. Legal Conditions
Leo’s Touristik organizes all-inclusive events and acts as agent for city tours. The tours are provided by tour guides, contracted by Leo’s Touristik. Contracting parties are the orderer on the one hand and the tour guide on the other. All contractual relations are regulated by the following provisions only.
2. Conclusion of a Contract
Orders may be placed by mail, phone, e-mail, fax or via Internet by booking on our homepage. Booking is binding for the orderer, only when confirmed by Leo’s Touristik via mail, e-mail or fax .
3. Method of Payment
Fees may be paid in cash to the tour guide either before or after the tour. In exceptional cases and only after arrangements with Leo’s Touristik, billing is possible.
4. Prices and Services
Tours last as required, 1 hour, 1.5 hours or 2 hours. For all-inclusive offers a flat fee will be charged, depending on duration and type of the event.
Maximum 30 persons per group. Children up to 10 years are free of charge.
5. Cancellation Fees and Deadlines
Cancellations must be made in writing by mail or e-mail and are free of charge up to 5 working days before the agreed date. If the cancellation is handed in up to 48 hours before the agreed date and time, a 50% cancellation fee will be charged. The whole amount is payable and will be billed, if the cancellation is demanded less than 24 hours before the agreed date and time. The payment is due within 14 days, after this a fine of 7.50 € will be charged. There will be no cancellation fee by high or low water.
6. Waiting Times and Compensation
The tour guide is committed to wait 30 minutes at the agreed meeting point. After 30 minutes the tour is considered to be "cancelled". The tour guide is entitled to the full fee, according to the stipulated duration of the tour. In case of early notification, the tour guide will allow for a longer waiting period. For this reason, the tour guide's name and phone number are specified on each booking confirmation. If the group is delayed, tour guide and orderer have to decide on shortening the tour schedule or observing the original schedule. In this case, the fee is calculated by adding waiting time and actual duration of the guided tour.
Leo’s Touristik is liable only within the scope of legal regulations, in case of intention and gross negligence. The tour guide acts on his own responsibility. He is liable only in case of intention and gross neglicence.
8. Preclusion Period and Assertion of Claims
The orderer may assert claims for services confirmed but not delivered within a four week deadline. Claims must be submitted in writing.
9. Severability Clause
Should any individual provision or any part of any provision be or become void, illegal or unenforceable, the validity of the remaining provisions hereof shall in no way be affected. In such case the void and/or illegal and/or unenforceable provision or provisions shall be replaced by relative provisions coming as close as possible to the sense and spirit and purpose of this Agreement.
10. Acceptance of General Terms and Conditions
The customer accepts the General Terms and Conditions by placing an order. If the customer receives the General Terms and Condition after placing an order, he accepts when not immediately filing a written objection after receiving the information.